Support
Email contact@newsongbird.com and include the game version, browser/device, page or build URL, what happened, and any screenshot. Do not send passwords or payment-card numbers. Reports are reviewed in the order below and may be escalated to safety review.
Safety reports: if an issue involves a minor, self-harm, threats, illegal content, or a possible privacy exposure, put SAFETY at the start of the subject. We prioritize these reports.
Start a categorized request
- Bug — gameplay, display, audio, save, or crash
- Account — sign-in, verification, session, or deletion question
- Payment — Newsongbird order, subscription, receipt, or refund
- Safety — conduct, a minor, threats, privacy, or unsafe content
- AI issue — disclosure, misleading output, guardrail miss, or reporting
Triage
- Remove any sensitive data from the message and assign a category.
- Reproduce account-independent bugs against the release checksum.
- Record the outcome, affected version, and any follow-up in the owner's support log.
- Close with a response or a documented reason; reopen if the checksum is unchanged and the report recurs.